Session At a Glance

Sunday – October 18, 2026
0800 — 1700 Pre-Conference Tactical Dispatch Class
1100 — 1700 Registration Open
1200 — 1250 Professional Development Tracks
1300 — 1350 Professional Development Tracks
1400 — 1450 Professional Development Tracks
1500 — 1550 Professional Development Tracks
1600 — 1650 Professional Development Tracks

Monday – October 19, 2026
0700 — 1700 Registration Open
0800 — 1700 Pre-Conference Tactical Dispatch Class
0800 — 1000 Opening General Session/Keynote
1000 — 1700 Exhibits Hall Grand Opening
1200 — 1300 Lunch in Exhibit Hall
1400 — 1450 Professional Development Tracks
1500 — 1550 Professional Development Tracks
1600 — 1650 Professional Development Tracks
1800 — 2100 Reception on the Flamingo Lawn – Light hors d’oeuvres & cash bar

Tuesday – October 20, 2026
0700 — 1700 Registration Open
0800 — 1400 Exhibits Hall Open
0800 — 0850 Professional Development Tracks
0900 — 0950 Professional Development Tracks
1000 — 1400 Exclusive Exhibit Hall Hours**
1200 — 1300 Lunch in Exhibit Hall
1400 — 1450 Professional Development Tracks
1500 — 1550 Professional Development Tracks
1600 — 1650 Professional Development Tracks

Wednesday – October 21, 2026
0900 — 1000 Panel of Experts
1000 — 1200 Closing Ceremony

Session Details

Session NameCategoryDayDateTime
Tactical Course – Day 1TACTICALSundayOctober 18, 202608:00-16:50
25 Years On: September 11, 2001—A Dispatcher’s PerspectiveFireSundayOctober 18, 202612:00-12:50
Beyond Self-Care
Pratical Self-Care & Team-Care Strategies for 911 Professionals 		WELLNESSSundayOctober 18, 202612:00-12:50
The Social Dilemma of the Social ContractManagement & SupervisionSundayOctober 18, 202612:00-12:50
Supporting Call Takers in the Moment: Practical Lessons from AI Use in 911Emerging TechnologySundayOctober 18, 202612:00-12:50
AI in the PSAP: Real Benefits, Real Risks, and What Your Agency Should Do NextEmerging TechnologySundayOctober 18, 202613:00-13:50
From Supervisor to Leader: Building Influence, Confidence, and Culture in the 9-1-1 CenterManagement & SupervisionSundayOctober 18, 202613:00-13:50
Content Strategy for CTOs: Developing Confident Decision-Makers9-1-1 Ops/Frontline TelecomSundayOctober 18, 202613:00-13:50
Staying Grounded in the Call: Performance, Communication, and Resilience in 911 CentersWELLNESSSundayOctober 18, 202613:00-13:50
Human in the Loop: Leading 9-1-1 Through the AI ShiftManagement & SupervisionSundayOctober 18, 202614:00-14:50
The Future Is Calling: How to Inspire and Recruit the Next Generation of TelecommunicatorsManagement & SupervisionSundayOctober 18, 202614:00-14:50
The First Responder Network Authority: Measuring Progress, Expanding Capability, and Preparing for What’s NextFireSundayOctober 18, 202614:00-14:50
AI and the Not So Scary Future of Public Safety TechnologyManagement & SupervisionSundayOctober 18, 202614:00-14:50
Seven Ways AI Is Transforming 911 Emergency ResponseEmerging TechnologySundayOctober 18, 202615:00-15:50
Implementing ASAP Service — the Answer to Alarm Notifications — Has Never Been Faster or EasierEmerging TechnologySundayOctober 18, 202615:00-15:50
Roadmap to Results: Lessons from Three Years of Reform at Long Beach 9119-1-1 Ops/Frontline TelecomSundayOctober 18, 202615:00-15:50
Defending Against Doxing, Data Exposure, and Digital ThreatsWELLNESSSundayOctober 18, 202615:00-15:50
Before the Call: Using Pre-Brief Strategies to Improve 911 Performance and Reduce StressWELLNESSSundayOctober 18, 202616:00-16:50
Using AI to Transform Grant Writing in 9-1-1 Centers: From 10 Hours to 1 HourEmerging TechnologySundayOctober 18, 202616:00-16:50
Can We Talk? Overcoming Technical Barriers to Radio Interoperability9-1-1 Ops/Frontline TelecomSundayOctober 18, 202616:00-16:50
Planning Your AI Journey: Practical Steps for 911 and Public Safety LeadersEmerging TechnologySundayOctober 18, 202616:00-16:50
Tactical Course – Day 2TACTICALMondayOctober 19, 202608:00-16:50
9 to Strive: All Dolly’d Up and Ready to LeadManagement & SupervisionMondayOctober 19, 202614:00-14:50
Two Sources of Truth, Zero Accountability: Closing the Gap Between Radio Systems and Asset RecordsRadio & Wireless TechnologiesMondayOctober 19, 202614:00-14:50
Alarm Scoring Is a Game Changer in Alarm Response9-1-1 Ops/Frontline TelecomMondayOctober 19, 202614:00-14:50
Avoiding CAD/RMS Procurement Failure: Lessons, Risks, and Strategies for 2026Emerging TechnologyMondayOctober 19, 202614:00-14:50
Computer Basics and IT Essentials for Emergency CommunicationsEmerging TechnologyMondayOctober 19, 202615:00-16:50
From Chaos to ClarityFireMondayOctober 19, 202615:00-15:50
Putting the Human Back in AI: Empowering the People Behind the Headset9-1-1 Ops/Frontline TelecomMondayOctober 19, 202615:00-15:50
Communication Under Pressure: Maintaining Control in High-Stress InteractionsManagement & SupervisionMondayOctober 19, 202615:00-15:50
Balancing the Scales: Leadership Strategies for Equity in the Comm CenterManagement & SupervisionMondayOctober 19, 202616:00-16:50
Understanding 9-1-1 Funding: ATA Reimbursements and CPE Funding Explained9-1-1 Ops/Frontline TelecomMondayOctober 19, 202616:00-16:50
Should We Talk? Navigating Operational and Policy Barriers to Interoperability9-1-1 Ops/Frontline TelecomMondayOctober 19, 202616:00-16:50
Computer Basics and IT Essentials for Emergency CommunicationsEmerging TechnologyTuesdayOctober 20, 202608:00-09:50
Public Safety Project Management: Keys to SuccessManagement & SupervisionTuesdayOctober 20, 202608:00-08:50
Beyond CAD: Transforming PSAP Data into Actionable Intelligence9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202608:00-08:50
Investigative Resources & Systems for LE Investigations9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202608:00-08:50
Beyond Scheduling: How Workforce Management and AI Improve Staffing, Retention, and Response in 911Management & SupervisionTuesdayOctober 20, 202608:00-08:50
Leveraging Artificial Intelligence to Enhance the Recruitment of TelecomunicatorsEmerging TechnologyTuesdayOctober 20, 202609:00-09:50
From Total System Failure to Full Recovery: A Communications Center’s Response to a Major Cyber Incident9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202609:00-09:50
The Accidental Project Manager: Leading Projects for Results in Public SafetyManagement & SupervisionTuesdayOctober 20, 202609:00-09:50
Listening Hurts Too: The Hidden Toll of Call Review in 911 QAWELLNESSTuesdayOctober 20, 202609:00-09:50
AI in 911 Centers: Transforming Emergency ResponseEmerging TechnologyTuesdayOctober 20, 202614:00-14:50
Radio Frequency & FCC LicensingRadio & Wireless TechnologiesTuesdayOctober 20, 202614:00-15:50
Culture Starts with Us9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202614:00-14:50
Leadership of Ages: Gen Z Is Athe Gate! Are You Ready?Management & SupervisionTuesdayOctober 20, 202614:00-14:50
Undoing the Damage of the Compartmentalization CultureWELLNESSTuesdayOctober 20, 202614:00-14:50
9 to Guide: Training the Next Gen of Resilient DispatchersCTO/FRONTLINETuesdayOctober 20, 202615:00-15:50
From Hire to Retire: Winning the Battle on Dispatcher Turnover9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202615:00-15:50
Mental Fitness Under Pressure: Sustaining Performance and Decision-Making in Emergency CommunicationsWELLNESSTuesdayOctober 20, 202615:00-15:50
Fostering a Revolution: The Power of Coaching and Mentoring in Shaping Healthy Dispatch EnvironmentsManagement & SupervisionTuesdayOctober 20, 202615:00-15:50
How to Lose a 9-1-1 Trainee in 10 Ways9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202616:00-16:50
How Simulcast Technology Can Solve Coverage Issues in a Unique and Cost-Effective MannerEmerging TechnologyTuesdayOctober 20, 202616:00-16:50
From Classroom to Communications Center: POST’s Next Steps in Dispatcher Training9-1-1 Ops/Frontline TelecomTuesdayOctober 20, 202616:00-16:50
360 Degrees of Leadership: Mentoring Peers, Staff and SupervisorsManagement & SupervisionTuesdayOctober 20, 202616:00-16:50
Tech Transitions and Dispatcher Well-BeingWELLNESSTuesdayOctober 20, 202616:00-16:50