Session At a Glance

Sunday – October 18, 2026
0800 — 1700 Pre-Conference Tactical Dispatch Class
1100 — 1700 Registration Open
1200 — 1250 Professional Development Tracks
1300 — 1350 Professional Development Tracks
1400 — 1450 Professional Development Tracks
1500 — 1550 Professional Development Tracks
1600 — 1650 Professional Development Tracks

Monday – October 19, 2026
0700 — 1700 Registration Open
0800 — 1700 Pre-Conference Tactical Dispatch Class
0800 — 1000 Opening General Session/Keynote
1000 — 1700 Exhibits Hall Grand Opening
1200 — 1300 Lunch in Exhibit Hall
1400 — 1450 Professional Development Tracks
1500 — 1550 Professional Development Tracks
1600 — 1650 Professional Development Tracks
1800 — 2100 Reception on the Flamingo Lawn – Light hors d’oeuvres & cash bar

Tuesday – October 20, 2026
0700 — 1700 Registration Open
0800 — 1400 Exhibits Hall Open
0800 — 0850 Professional Development Tracks
0900 — 0950 Professional Development Tracks
1000 — 1400 Exclusive Exhibit Hall Hours**
1200 — 1300 Lunch in Exhibit Hall
1400 — 1450 Professional Development Tracks
1500 — 1550 Professional Development Tracks
1600 — 1650 Professional Development Tracks

Wednesday – October 21, 2026
0900 — 1000 Panel of Experts
1000 — 1200 Closing Ceremony

Session Details

DateTimeTrackCourse Name
October 18, 20261200-1250FIRE25 Years On: September 11, 2001, a Dispatcher’s Perspective
October 18, 20261200-1250RADIOPrimarily Fire Code Enforcement AHJ’s and Radio Systems Infrastructure Personnel.
October 18, 20261200-1250FIRE /LEADERSHIPSocial Dilemma of the Social Contract
October 18, 20261200-1250EMERGING TECHSupporting Call Takers in the Moment: Practical Lessons from AI Use in 911
October 18, 20261200-1250TACTICALTactical Course
October 18, 20261300-1350EMERGING TECHAI in the PSAP: Real Benefits, Real Risks, and What Your Agency Should Do Next
October 18, 20261300-1350LEADERSHIPFrom Supervisor to Leader: Building Influence, Confidence, and Culture in the 9-1-1 Center
October 18, 20261300-1350OPERATIONSContent Strategy for CTOs: Developing Confident Decision-Makers
October 18, 20261300-1350WELLNESSStaying Grounded in the Call: Performance, Communication, and Resilience in 911 Centers
October 18, 20261300-1350TACTICALTactical Course
October 18, 20261400-1450LEADERSHIPHuman in the Loop: Leading 9-1-1 Through the AI Shift
October 18, 20261400-1450LEADERSHIPThe Future Is Calling: How to Inspire and Recruit the Next Generation of Telecommunicators
October 18, 20261400-1450FIREThe First Responder Network Authority: Measuring Progress, Expanding Capability, and Preparing for What’s Next
October 18, 20261400-1450LEADERSHIPAI and the Not So Scary Future of Public Safety Technology
October 18, 20261400-1450TACTICALTactical Course
October 18, 20261500-1550EMERGING TECHSeven Ways AI Is Transforming 911 Emergency Response
October 18, 20261500-1550OPERATIONSRoadmap to Results: Lessons from Three Years of Reform at Long Beach 911
October 18, 20261500-1550WELLNESSThe Shift That Never Ends: Suicide Prevention and Mental Health Tool for 9-1-1 Professionals
October 18, 20261500-1550TACTICALTactical Course
October 18, 20261600-1650LEADERSHIPThe Accidental Project Manager, Leading Projects for Results in Public Safety
October 18, 20261600-1650EMERGING TECHUsing AI to Transform Grant Writing in 9-1-1 Centers: From 10 Hours to 1 Hour
October 18, 20261600-1650OPERATIONS1. Can We Talk? Overcoming Technical Barriers to Radio Interoperability
October 18, 20261600-1650OPERATIONSWhy Communications Can’t Communicate
October 18, 20261600-1650TACTICALTactical Course
October 19, 20261400-1450LEADERSHIP9 to Strive- All Dolly’d Up and Ready to Lead
October 19, 20261400-1450RADIOTwo Sources of Truth, Zero Accountability: Closing the Gap Between Radio Systems and Asset Records
October 19, 20261400-1450OPERATIONSAlarm Scoring Is a Gamechanger in Alarm Response
October 19, 20261400-1450EMERGING TECHAvoiding CAD/RMS Procurement Failure: Lessons, Risks, and Strategies for 2026
October 19, 20261400-1450TACTICALTactical Course
October 19, 20261500-1550EMERGING TECH- DAY 1 OF 4- CERTIFICATE COURSEComputer Basics and IT Essentials for Emergency Communications
October 19, 20261500-1550FIREFrom Chaos to Clarity
October 19, 20261500-1550WELLNESSWorking 9 to Survive: Strategies for Managing Cumulative Stress and PTSD, Dolly Style
October 19, 20261500-1550LEADERSHIPCommunication Under Pressure: Maintaining Control in High-Stress Interactions
October 19, 20261500-1550TACTICALTactical Course
October 19, 20261600-1650EMERGING TECH- DAY 2 OF 4- CERTIFICATE COURSEComputer Basics and IT Essentials for Emergency Communications
October 19, 20261600-1650LEADERSHIPBalancing the Scales: Leadership Strategies for Equity in the Comm Center
October 19, 20261600-1650OPERATIONSUnderstanding 9-1-1 Funding: ATA Reimbursements and CPE Funding Explained
October 19, 20261600-1650WELLNESSDefending Against Doxing, Data Exposure, and Digital Threats
October 19, 20261600-1650TACTICALTactical Course
October 20, 20260800-0850EMERGING TECH- DAY 3 OF 4- CERTIFICATE COURSEComputer Basics and IT Essentials for Emergency Communications
October 20, 20260800-0850LEADERSHIPPublic Safety Project Management: Keys to Success
October 20, 20260800-0850Track OPERATIONSBeyond CAD: Transforming PSAP Data into Actionable Intelligence
October 20, 20260800-0850OPERATIONSInvestigative Resources & Systems for LE Investigations
October 20, 20260800-0850LEADERSHIPBeyond Scheduling: How Workforce Management and AI Improve Staffing, Retention, and Response in 911
October 20, 20260900-0950EMERGING TECH- DAY 4 OF 4- CERTIFICATE COURSEComputer Basics and IT Essentials for Emergency Communications
October 20, 20260900-0950EMERGING TECHLeveraging Artificial Intelligence to Enhance the Recruitment of Telecommunicators
October 20, 20260900-0950OPERATIONSFrom Total System Failure to Full Recovery: A Communications Center’s Response to a Major Cyber Incident
October 20, 20260900-0950OPERATIONSContent Strategy for CTOs: Developing Confident Decision-Makers
October 20, 20260900-0950WELLNESSListening Hurts Too: The Hidden Toll of Call Review in 911 QA
October 20, 20261400-1450Emerging TechAI in 911 Centers: Transforming Emergency Response
October 20, 20261400-1450RADIORadio Frequency & FCC Licensing- PART 1
October 20, 20261400-1450OPERATIONSCulture Starts with Us
October 20, 20261400-1450LEADERSHIPLeadership of Ages: Gen Z Is At the Gate! Are You Ready?
October 20, 20261400-1450WELLNESSUndoing the Damage of the Compartmentalization Culture –
October 20, 20261500-1550CTO/FRONTLINE9 to Guide: Training the Next Gen of Resilient Dispatchers
October 20, 20261500-1550RADIORadio Frequency & FCC Licensing- PART 2
October 20, 20261500-1550OPERATIONSFrom Hire to Retire: Winning the Battle on Dispatcher Turnover
October 20, 20261500-1550WELLNESSMental Fitness Under Pressure: Sustaining Performance and Decision-making in Emergency Communications
October 20, 20261500-1550LEADERSHIPFostering a Revolution: The Power of Coaching and Mentoring in Shaping Healthy Dispatch Environments.
October 20, 20261600-1650OPERATIONSHow to lose a 9-1-1 Trainee in 10 Ways
October 20, 20261600-1650EMERGING TECHHow to Simulcast Technology Can Solve Coverage Issues in a Unique and Cost Effective Manner
October 20, 20261600-1650OPERATIONSFrom Classroom to Communications Center: POST’s Next Steps in Dispatcher Training
October 20, 20261600-1650LEADERSHIP360 Degrees of Leadership: Mentoring Peers, Staff and Supervisors
October 20, 20261600-1650WELLNESSTech Transitions and Dispatcher Well-being